Privacy Policy – AjmanCity.ae
Effective Date: April 6, 2026 Last Updated: April 6, 2026
1. Introduction
Al Muaini Real Estate Establishment (“we,” “us,” or “our”), the owner and operator of AjmanCity.ae and its associated mobile application (collectively, “the Platform”), is committed to protecting the privacy and personal data of all users.
This Privacy Policy explains what information we collect, how we use it, how we protect it, and your rights in relation to it. It applies to all users of the Platform, including registered real estate brokers and agents, as well as general visitors.
By accessing or using the Platform, you agree to the practices described in this Privacy Policy. If you do not agree, please discontinue use of the Platform immediately.
2. Who We Are
Al Muaini Real Estate Establishment A licensed real estate establishment registered in the Emirate of Ajman, United Arab Emirates, holding a valid commercial license issued by the relevant Ajman authorities.
Platform: AjmanCity.ae and its official mobile application Contact: info@ajmancity.ae
3. Information We Collect
We collect only the minimum amount of personal information necessary to provide our services. We do not collect sensitive personal data such as financial information, national ID numbers, or biometric data.
3.1 Information You Provide Directly
When a real estate broker or agent registers an account on the Platform to publish property listings, we collect:
- Full name — to identify the account holder and display on listings
- Email address — for account verification, login, and communication
- Phone number — to be displayed on property listings for contact purposes
No other personal information is required or collected during registration.
3.2 Information Collected Automatically
When you visit our website or use the mobile application, certain technical data may be collected automatically, including:
- IP address — for security monitoring and fraud prevention
- Browser type and version — for compatibility and performance optimization
- Device type and operating system — particularly for mobile app users
- Pages visited and time spent — to understand how users interact with the Platform
- Referring website or source — to understand how users find us
- Date and time of access
This data is collected through standard web technologies such as server logs, cookies, and analytics tools.
3.3 Cookies and Tracking Technologies
We use cookies and similar technologies on our website to:
- Maintain your login session
- Remember your preferences
- Analyze traffic and usage patterns through tools such as Google Analytics
You may control or disable cookies through your browser settings. However, disabling certain cookies may affect the functionality of the Platform. For more details, see Section 9 (Cookies Policy) below.
3.4 Information from Third Parties
We may receive limited information from third-party services integrated into our Platform, such as:
- Google Services (Analytics, Maps, Search Console) — aggregated, anonymized usage data
- App stores (Google Play, Apple App Store) — general download and usage statistics, not personally identifiable
4. How We Use Your Information
We use the personal information we collect exclusively for the following purposes:
| Purpose | Legal Basis |
|---|---|
| Creating and managing your account | Performance of a contract |
| Displaying your contact details on your listings | Performance of a contract |
| Communicating with you about your account or listings | Performance of a contract / Legitimate interest |
| Sending important Platform updates or policy changes | Legitimate interest |
| Ensuring Platform security and preventing fraud | Legitimate interest |
| Complying with applicable UAE laws and regulations | Legal obligation |
| Improving Platform performance through analytics | Legitimate interest |
We will never use your personal information for:
- Marketing or advertising campaigns by third parties
- Selling or renting your data to any external party
- Profiling or automated decision-making that affects your rights
- Any purpose not listed in this Privacy Policy
5. How We Share Your Information
We treat your personal information with strict confidentiality. We do not sell, trade, or rent your personal data to third parties.
We may share your information only in the following limited circumstances:
5.1 Information Displayed Publicly
When you publish a property listing, your name and phone number will be publicly displayed on that listing so that interested buyers or tenants can contact you. This is the core function of the Platform and is done with your explicit consent at the time of listing creation.
5.2 Service Providers
We may share limited data with trusted third-party service providers who assist us in operating the Platform, such as:
- Hosting providers — for website and data storage
- Analytics providers — such as Google Analytics, for aggregated usage data
- Email service providers — for sending account-related communications
All such providers are contractually bound to handle your data securely and only for the purposes we specify. They are not permitted to use your data for their own purposes.
5.3 Legal Requirements
We may disclose your personal information if required to do so by law, or in response to a valid request from a UAE government authority, court, or law enforcement agency, in compliance with applicable UAE legislation.
5.4 Business Continuity
In the event of a merger, acquisition, or transfer of business assets, your personal data may be transferred to the successor entity, which will be bound by this Privacy Policy.
6. Data Retention
We retain your personal information for as long as your account remains active or as necessary to provide our services.
- Account data (name, email, phone) is retained for the duration of your account and for a period of up to 3 years after account closure, for legal and business compliance purposes.
- Technical and log data is retained for up to 12 months.
- Analytics data is retained in anonymized or aggregated form indefinitely.
You may request deletion of your personal data at any time. See Section 8 (Your Rights) for details.
7. Data Security
We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. These measures include:
- Secure HTTPS encryption for all data transmitted between your device and our servers
- Password-protected account access
- Access controls limiting who within our team can access personal data
- Regular security monitoring and updates
While we take every reasonable precaution, no method of electronic transmission or storage is 100% secure. We encourage you to use a strong, unique password for your account and to report any suspected security incidents to us immediately at info@ajmancity.ae.
8. Your Rights
As a user of our Platform, you have the following rights with respect to your personal data:
8.1 Right to Access
You have the right to request a copy of the personal data we hold about you.
8.2 Right to Rectification
You have the right to request correction of any inaccurate or incomplete personal data.
8.3 Right to Erasure
You have the right to request deletion of your personal data, subject to any legal obligations we have to retain certain records.
8.4 Right to Restriction
You have the right to request that we limit the processing of your personal data in certain circumstances.
8.5 Right to Object
You have the right to object to the processing of your personal data where we rely on legitimate interest as the legal basis.
8.6 Right to Data Portability
You have the right to receive your personal data in a structured, commonly used format.
8.7 Right to Withdraw Consent
Where processing is based on your consent, you have the right to withdraw that consent at any time without affecting the lawfulness of processing before withdrawal.
To exercise any of these rights, please contact us at info@ajmancity.ae. We will respond to your request within 30 days.
9. Cookies Policy
9.1 What Are Cookies
Cookies are small text files stored on your device when you visit a website. They help the website remember your preferences and understand how you use the site.
9.2 Types of Cookies We Use
Essential Cookies These are necessary for the Platform to function correctly. They enable you to log in and navigate securely. These cannot be disabled.
Analytics Cookies We use Google Analytics to collect aggregated, anonymized data about how visitors use our website. This helps us improve the Platform. You can opt out of Google Analytics by installing the Google Analytics Opt-out Browser Add-on.
Functional Cookies These cookies remember your preferences (such as language or login status) to provide a more personalized experience.
9.3 Managing Cookies
You can control cookies through your browser settings. Most browsers allow you to refuse, delete, or be notified about cookies. Please note that disabling cookies may impact the functionality of certain parts of the Platform.
10. Children’s Privacy
The Platform is not intended for use by individuals under the age of 18. We do not knowingly collect personal data from minors. If we become aware that a minor has provided us with personal data, we will delete it promptly. If you believe a minor has registered on our Platform, please contact us at info@ajmancity.ae.
11. Third-Party Links
The Platform may contain links to third-party websites or services, including property-related resources, maps, or partner directories. We are not responsible for the privacy practices of those third parties. We encourage you to review the privacy policies of any external sites you visit.
12. Google Services and Compliance
We use several Google services to operate and improve our Platform, including:
- Google Analytics — for website traffic analysis
- Google Search Console — for SEO monitoring
- Google Maps — for property location display
Our use of these services complies with Google’s Terms of Service and applicable data protection requirements. Data shared with Google through these services is governed by Google’s Privacy Policy.
We do not use Google services to identify or track individual users beyond what is described in this Privacy Policy.
13. Mobile Application Privacy
Our mobile application operates under the same privacy principles described in this Policy. Additionally:
- The App may request access to your device camera (for uploading property photos) and device storage (for saving images). These permissions are optional and can be revoked at any time through your device settings.
- The App does not access your contacts, messages, or any data unrelated to property listing functions.
- App usage data may be collected by the respective app store platform (Google Play or Apple App Store) in accordance with their own privacy policies.
14. UAE Data Protection Compliance
This Privacy Policy is designed to comply with the applicable data protection laws and regulations of the United Arab Emirates, including:
- UAE Federal Decree-Law No. 45 of 2021 on the Protection of Personal Data (PDPL)
- Relevant regulations issued by the UAE Data Office
- Applicable real estate regulations in the Emirate of Ajman
We are committed to upholding your rights as recognized under UAE law and will cooperate with relevant authorities in the event of any investigation or inquiry.
15. International Users
The Platform is operated from the United Arab Emirates and is intended for users within the UAE. If you access the Platform from outside the UAE, please be aware that your data may be transferred to and processed in the UAE, where data protection laws may differ from those in your country.
16. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, services, or applicable law. Any changes will be posted on this page with an updated effective date. We encourage you to review this Policy periodically.
For significant changes, we will notify registered users via email or through a notice on the Platform.
17. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal data, please contact us:
SEYED HASHEMI COMMERCIAL BROKERS L.L.C, DUBAI, United Arab Emirates Website: www.ajmancity.ae Email: info@ajmancity.ae
We are committed to resolving any privacy concerns you may have in a timely and transparent manner.
